Whether you’re looking to improve your customer service, expand your business offerings, increase revenue, reduce risk or drive any other positive business change, we can help you better deliver these initiatives.
New practices, themes, and approaches are constantly emerging in project delivery. Customer journey mapping, design thinking and Waterfall versus Agile versus Hybrid are just a few examples. It’s exciting.
The problem is, with so many new - and often conflicting - ideas, it’s easy to find yourself distracted by trends and bogged down by options. That’s why top-quality delivery expertise is needed now more than ever.
Project Leadership
Leading with integrity, energy and intelligence, our project delivery expertise is fundamental to project success.
Our project leaders are not only hired for their experience, they are hired for their ability to roll up their sleeves and get the project delivered, while maintaining focus on the human element of business change.
Business Analysis
Championing business needs throughout the life of the project, our business analysts ensure real outcomes are delivered.
Career Business Analysts are like gold - they’re the people that can get up to speed with your business quicker than you could imagine and will start to add value almost immediately. They’re the people who ask ‘why’ umpteen times, and that’s precisely why you have a greater chance of landing on the right approach.
Change Management
Devising and executing the plan to bring people on any change journey is a critical component we bring to successful business transformation.
Often left until the end - or worse, missed altogether - change management is the people side of your business change. Ask any savvy leader and they’ll tell you there’s an undeniable link between how well their organisation manages the people side of change and how effective their change projects ultimately are – that investing in change management at a strategic and delivery level is critical for any organisation that’s banking on the success of their transformation initiatives.
Program & Portfolio Management
Understanding the link between strategy and business outcomes, our program and portfolio management expertise guides businesses on how to invest in the right projects at the right time.
Where a project is about delivering an output in a specific part of the business, program and portfolio management is focused on broader business outcomes and how those outcomes tie in with organisational strategy. That’s why the focus in this area is not about doing projects right, it’s about doing the right projects. It takes skill and experience coupled with strong senior management engagement to get this right.
Program Management Office
The beating heart of many programs of work, our PMO expertise provides program leadership and effective senior management assurance.
Not every organisation will have a project or program office. They will all do elements of what a PMO does though, whether they know it or not, for example, keeping track of financials, consolidated reporting, managing resources and mapping initiatives to strategy. These are the functions that provide senior management with effective program assurance and can make the PMO the hero of your program.
Quality Assurance
Bringing experience and a focus on positive outcomes, our quality assurance function helps ensure project success.
Everyone knows cars need regular servicing to ensure they run well. Why are projects different? Projects have many moving parts and are often complex. A key part of successful project delivery is having independent checks and balances in place at regular intervals.
Our Approach
We understand projects and how they add value to your business, be that through heightened customer satisfaction, improved employee retention, reduced risk or increased revenue.
Our approach starts with gaining a thorough understanding of your change initiatives and what is at stake for you in making them a reality. We realise that business change is an investment in the future success of your organisation and therefore we are committed to partnering for the long term.
We are not aligned to any vendor to allow impartial advice and guidance and we always look to tailor our approach to your individual needs.
We believe in one team not two, our experts work hand-in-hand with your organisation to ensure the right outcome. Through this approach we impart knowledge to your team to enable your continued success and sustained results.
Our commitment to service
As with the bartender who takes your photo, or the Uber driver who returns your phone when you left it in the back seat, we want you to be delighted with our service.
All of our projects will have a dedicated Glisk delivery owner who will liaise with our clients to add surety of outcomes. This is backed by client status reporting as standard, with the ability for you to provide feedback to us. This direct line to Glisk senior management helps ensure that the service you’re receiving is of the quality you - and we - expect.
We will also provide all clients with the chance to provide feedback on our consultants at the end of engagements, and we will use this feedback to continually improve our service.
In short, we believe in great customer service and we’re here to deliver it.