Leading the project management and change management activities for the Dayforce implementation at TFE Hotels across ANZ & Europe

Challenge

With a portfolio of over 70 hotels across Australia, New Zealand, and Europe, TFE Hotels was aiming to continue to expand and innovate in the hospitality industry. However, TFE Hotels were operating a global business with minimal automation and business processes to support the talent management lifecycle, workforce planning, and payroll for their 2,500 staff members.

This had led to a number of disparate, time-consuming, and inconsistent manual processes across their HR operations, with standalone legacy systems that were not fit for organisational scalability and agility.

Approach

Glisk was engaged to lead the project management and change management activities across the lifecycle of the Dayforce implementation at TFE Hotels, including Core HR, Recruitment, Onboarding, Workforce Management, and Payroll modules.

There were a number of key services and activities, which included:

• Project Management – including system design, build, testing, integration, cutover, and post go-live support
• Test Management – during all stages of testing, including UAT and parallel pay testing
• Change Management – developed and executed the change management strategy
• Stakeholder Management – critical task of managing key business stakeholders, the implementation partner, and software vendor

Results

Glisk helped TFE Hotels in the successful implementation, embedding, and transition to BAU of Dayforce modules across all regions for over 2,500 staff. This delivered the following benefits:

• Global single source of truth people system for all candidate and team member data
• Improved controls and visibility on timekeeping and attendance
• Access to real-time data and reports across regions/countries
• Recruitment and onboarding processes digitalised in a single system
• Mobile app and self-service capability providing enhanced user experience
• System in place that allows for further configuration, enhancements, and product releases

Through Glisk’s expertise, TFE Hotels achieved a scalable and innovative HRIS solution that supports their global operations, empowering their workforce and enhancing their ability to innovate in the competitive hospitality sector.